How to Buy

Remittance Address:
P. O. Box 9
Tucker, GA 30085

Phone: 800-563-1305 or
770-621-8240

Technical Assistance:
800-563-1305

After Hour Emergency:
800-535-5053

E-mail for orders: orders@ecolink.com

Office Hours: 9:00 AM – 5:00 PM (EST)

To Establish an Account:
Furnish your bank and 3 trade references, or your D&B number and rating, as well as your Tax Exempt Certificate

Electronic Payment: EDI, EFT and ACH

Delivery schedule for stocked items:
Standard: 2 days after receipt of order
Expedited: next day for orders received
prior to 2:00 p.m. EST
Urgent: Orders received after 2:00 PM EST
incur a fee for same-day shipment

Freight guidelines:

We prefer to ship on our own carrier as our own carriers work best with our system. Working with our system is important as some of our shipments are hazardous. We prefer our own carriers for these reasons:

1. We have negotiated the best rates with our carriers.
2. Less trucks backing in and out of our docks. This ensures that everything ships.
3. Reduced missed pickups as we have chosen the carriers that work best with us.
4. Our goal is one online request or phone call in order to get a pickup. We charge $100 if we do not get this service.

We do allow some carriers to pick up at our dock and ship on the customer’s account. These carriers have been vetted and work with our system.

Allowed Carriers: SAIA, Old Dominion, FedEx Freight, R+L Carriers for greater than 80 lbs | FedEx, UPS for less than 80 lbs

All Other Carriers including 3PL’s will incur a $100 scheduling and processing fee.

Cancellation Fee: If an order is placed and later canceled for any reason, a $150 cancellation fee and the merchant service fee amount will be collected before issuing a  refund.

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