Frequently Asked Questions
PURCHASING WITH ECOLINK
How to Buy: An Ecolink Purchasing Guide
How can I reach customer service?
P. O. Box 9, Tucker, GA 30085
For technical assistance, whom should I contact?
Technical Assistance: 800-563-1305
What number should I call for after-hour emergencies?
After Hour Emergency: 800-535-5053
How can I email my orders?
E-mail for orders: orders@ecolink.com
What are your office hours?
Office Hours: Mon-Thurs 8:30 AM – 5:00 PM (EST)
Where should I send payments?
P. O. Box 9, Tucker, GA 30085
What are the benefits of shopping online?
Shopping online provides the best price, fastest order processing, fewest fees, and easy reordering via bookmarked browser.
What are the terms for standard customer pricing?
- $600 minimum product order or 2 cases where applicable
- Additional charges for pallets and CERTs (domestic and international)
What are the payment terms?
Prefer credit card for orders under $5,000; true Net 30 terms available after 3 annual orders totaling $25,000 or more.
What payment methods do you accept?
Credit Card (American Express, Visa, MasterCard, IMPAC, and Government Credit Cards), Account, or Electronic Payment (EDI, EFT, and ACH).
How do I establish an account?
Provide bank and 3 trade references, or D&B number and rating, along with Tax Exempt Certificate (if applicable).
What is the delivery schedule for stocked items?
Standard delivery in 3 to 4 business days after receipt of order; expedited delivery next day for orders received before 11:00 a.m. EST.
What are your freight guidelines?
We use our own carriers due to negotiated rates, timely shipping, proper handling of hazardous materials, and reliability. Non-Ecolink carriers incur a $180 scheduling and processing fee.
Is there a cancellation fee?
A $150 cancellation fee and the merchant service fee amount will be collected for any canceled orders.
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