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Happy Summer Cleaning From Ecolink!
Thank you for choosing Ecolink as your trusted chemical supplier.
We look forward to working with you now and in the future!
PLEASE NOTE: Orders placed before 11 AM EST will be processed same day, orders placed after 11 AM EST will be processed next-day. Please keep this in mind for FedEx Priority Overnight and FedEx 2 Day Shipping orders.
FREIGHT SHIPPING: Please be aware that due to disruptions of fuel from the Middle East, shipping rates will be higher than usual for the forseeable future. We are working to keep our rates as low as possible, but we encourage you to use our Choose-Your-Own-Shipping feature if you have a preferred carrier.
Ecolink E-Commerce FAQ's
The cart above shows an error and I can't get to checkout, what do I do?
If you enter a part of your address slightly incorrect, it will show an error. To remediate this, please clear the cache in your browser and attempt the cart calculation again. If the issue persists, please email marketing@ecolink.com for immediate e-commerce assistance.
My order shows failed, why did that happen?
Orders fail for a few reasons, here are some of the most common ones:
- Your billing zip code on your order does not match the billing zip code on the card you are using.
- Your bank has declined the transaction, and you must call them to get it approved and retry the order.
- Insufficient funds, some customers have placed orders and the card they were using declined due to insufficient funds.
Option 1 is the MOST COMMON error that we see in orders, so if your order fails once, double check the billing zip codes and attempt the order again. If the issue persists, please contact marketing@ecolink.com to determine the error and we can even assist in processing the order for you throught the website backend.
I keep having an issue ordering, who do I contact to help push this order through?
We apolgoize that you are experiencing a reoccuring issue, please contact info@ecolink.com or marketing@ecolink.com with a phone number and one of our team members will reach out to help you complete your order.
Usually, it’s small common errors that cause hiccups, so our team will make sure to help you identify the problem to help with future orders!
Do you have any tutorial videos available?
Yes! We do have an e-commerce walkthrough video that users can watch here: Ecolink Checkout Tutorial
If more assistance is needed, please contact info@ecolink.com!